I would like to sit in an aisle seat. How do I arrange this?

If sitting on the aisle is very important to you, we'd recommend giving our customer service team a call on 1800-GO-HEAT. They'll be able to tell you exactly where the aisle seats are as it's sometimes difficult to find them when looking at the seating map.

I am a member (or have been in the past), but I'm having trouble logging in?

As of late 2017, we have a brand new membership system! You'll need to create a new login and then link it to your membership. Just follow these easy steps ...

  • STEP 1: Click LOGIN

  • STEP 2: Click Create a CricketID today, then enter your details

  • STEP 3: Once in your membership dashboard, click LINK MEMBERSHIP

  • STEP 5: Follow the prompts through the linking process. You'll need your Member ID for this which you can find on the back of your old membership card. If you can't locate your Member ID, contact us and we will be happy to supply it to you.

How do I become a member?

Online: Click here
By Phone: 1800 GO HEAT (1800 464 328) during business hours (Visa or MasterCard only)

How do I pay via instalments?

Check out our payment plan page for further details. 

Is there a cut-off date to purchase memberships?

There is no cut-off date to buy ticketed memberships, however there are a limited number of seats so be sure to purchase early to avoid missing out. Heart of the Heat Memberships (non-ticketed) can be purchased any time throughout the season. 

What are the child classification ages?

Children must be aged 5-15 years as at the beginning of the season (1st December) to be eligible for junior priced seating. Children younger than 5 years old are not required to have a Child Membership purchased for them, however they must not occupy a seat and will need to sit on the lap of a parent or guardian. If the child requires a seat, a Child Membership needs to be purchased for them.

Am I eligible for a concession membership?

The following concessions are valid for the 2017-18 Season:

Holders of a Pension Card issued by: Centrelink, Department of Health and Community Services, Department of Community Services, Department of Veteran Affairs.
Pension types include: Aged Pension, Disability Support, War Veteran, Single Supporting Parents, Disability Carers, War Widows, TPI Pensions.
Student concession types include: Full-time secondary school student, Full-time tertiary student, Tertiary student identification MUST state that the student is full-time. If not, the student must provide supporting documentation from the enrolled school proving full-time status.

When will I receive my membership pack?

Packs are currently in production and will be delivered to you in October. In the meantime, you will receive an electronic version of your membership card via email!  

Can I transfer my membership to another person?

Your Brisbane Heat Membership is transferrable in the event you are out of town and can’t make a specific match. In this instance, you are able to offer your membership to a friend, family member, work colleague or neighbour for example.
Please note: adults are not permitted to use a child or concession membership card and this will be monitored at the entry gate.

Can I buy a membership with wheelchair access?

Brisbane Heat Memberships with wheelchair access are available in the following categories: Gold Reserved, Silver Reserved, Gold Coast GA, Gold + Gold Coast GA, Silver + Gold Coast GA. Wheelchair patrons either pay the Concession or Child price (dependent on age). If they need to be accompanied by a Carer with a Companion Card, the holder of the Companion Card is processed free of charge. If the accompanying person doesn’t have a Companion Card, they will need to purchase a full-priced membership.Please call 1800 GO HEAT to purchase a wheelchair membership.

Question still not answered? 

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