1. Refunds: full refunds of season reserved seating may be offered at Brisbane Heat discretion however full refunds will not be available after the commencement of the Big Bash League season. Pro-rata refunds may be considered at Brisbane Heat discretion after the commencement of the Big Bash League season and in conjunction with the Big Bash League Refund Policy only.
  2. Cancellations: cancellation of an application will be accepted providing the application has not already been processed. A request for any such cancellation must be provided in writing to Brisbane Heat. Brisbane Heat may cancel your membership of Brisbane Heat at any time in its sole and absolute discretion.
  3. Transferred Matches: the Big Bash League reserves the right to transfer scheduled home matches from Brisbane Heat to another venue. A "first-in-basis" seating area or equivalent reserved seat will be allocated to all patrons who hold a reserved seat at the venue from where the match was transferred.
  4. Weather Affected Matches: If you hold a Brisbane Heat Membership and you obtained entry to the Match using your Brisbane Heat Membership (and not any other kind of membership, including without limitation, a venue related membership) and:
    • less than 15 overs were completed during the whole Match; and
    • there was no result recorded in the Match,
    then if you purchase a Brisbane Heat Membership for the KFC T20 Big Bash League 2018-19 Season you will be eligible for a 20% discount on the cost of your Membership. The 20% discount applies regardless of how many “home” Matches are affected by the circumstances.

    In order to receive the 20% discount you must:
    • purchase the same or similar type of Brisbane Heat Membership (as determined by the team). Where the Membership type you purchased for the KFC T20 Big Bash League 2016-17 Season is not available for the 2018-19 Season then Brisbane Heat will advise you what levels of membership the discount will be applied to; and
    • purchase the same product i.e. adult, junior, concession or family products. Where you previously held a junior or concession membership and you are no longer eligible for that membership you will receive the 20% discount on an adult membership; and
    • purchase a Brisbane Heat Membership for the KFC T20 Big Bash League 2018-19 Season within the time-frame advised by the Brisbane Heat ahead of the 2016-17 Season.
    Membership holders do not need to apply for the discount, the Brisbane Heat will apply the discount automatically during the Membership renewal process for 2018-19.

    For the avoidance of doubt, under no circumstances shall the 20% discount be available to those who purchase a Brisbane Heat Supporter membership package which does not include entry into a Match.
  5. Cancellation of member communications: members may remove themselves from any member mail, email or SMS communications at any time by following one of the following options:
    • following the relevant unsubscribe instructions contained in any electronic communication which you receive from Brisbane Heat;
    • writing to Brisbane Heat at PO BOX 575 Albion 4010 to the attention of “Brisbane Heat Membership” requesting cancellation of any email, SMS or mail communications;
    • email requesting cancellation of any email, SMS or mail communications; or
    • phone Brisbane Heat contact centre on 1800 GO HEAT (1800 46 4328).

Brisbane Heat may take up to seven (7) business days to process this request.