PROCESSING
In consideration of Brisbane Heat registering you as a member, you agree to be bound by the following Terms and Conditions which apply to all members of Brisbane Heat. The completed Registration Page forms part of these Terms and Conditions.
1. DEFINITIONS
2. MEMBERSHIP
3. BRISBANE HEAT WEBSITE PRIVACY & TERMS OF USE
4. BRISBANE HEAT MEMBER ACCESS TO FINALS TICKETS
KFC Big Bash League Semi Finals: if the Brisbane Heat qualifies to participate in a match which is deemed by Cricket Australia to be a semi-finals match (“Semi-Final Match”), then if Brisbane Heat is the designated ‘home’ team for a Semi-Final Match then members shall be provided with a priority access period. Any tickets remaining (if any) at the conclusion of the priority access period will then be made available to the general public.
The details of the priority access period, including dates, times and requirements will be communicated to all members via email in the lead up to this period. Please be aware there shall be a very short timeframe between the final home and away matches and the semi-final matches, so members should ensure they check their Brisbane Heat communications regularly for details.
KFC Big Bash League final: if the Brisbane Heat qualifies to participate in a match which is deemed by Cricket Australia to be the final match (“Final Match”), then if Brisbane Heat is designated the: ‘home’ team for the Final Match then Members shall be provided with a priority access period to purchase tickets, which shall provide the members with first access to tickets; or ‘away’ team for the Final Match and if there are any tickets remaining after members of the ‘home’ team for the Final Match have had their priority access period, then members shall be provided with a priority access period to purchase tickets.
Any tickets remaining (if any) at the conclusion of the priority access period will then be made available to the general public. The details of the priority access period, including dates, times and requirements will be communicated to all members via email in the lead up to this period. Please be aware that there shall be a very short timeframe between the Semi-Final Matches and the Final Match, so members should ensure they check their Brisbane Heat communications regularly.
5. STADIUM REDEVELOPMENTS
Brisbane Heat is not obligated to notify members of any proposed redevelopment which may impact upon member's season seating. Should ‘The Gabba’ or ‘Metricon Stadium’ be undergoing redevelopment availability and access to season seating may be reduced. Brisbane Heat reserves the right to reclaim seating during a re-development as required. In such instances Brisbane Heat would endeavour to relocate/offer alternative seating (subject to availability) to affected members at its discretion.
6. CONCESSION MEMBERSHIP POLICY
All Concession membership holders must produce their concession cards at the gate upon request. The following concessions are valid for the 2019-20 Season: Carers Card valid with membership or ticket holders only.
Holders of a Pension Card issued by:
Pension types include:
Student concession types include:
Who is NOT eligible for concession?
Important Concession Information
7. AMENDMENTS OF THE TERMS AND CONDITIONS
8. INDEMNITY
9. TECHNOLOGICAL ISSUES
Brisbane Heat is not responsible for any infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Brisbane Heat, including that cause the delayed or non-delivery of emails to and from Brisbane Heat. Brisbane Heat reserves the right to disqualify any individual who tampers with the registration process and to cancel his or her membership of Brisbane Heat.
10. GENERAL
1. GENERAL MEMBERS RESERVED & GENERAL ADMISSION SEATING
Brisbane Heat reserves the right to increase prices and/or to determine and change the price category of seats at its discretion. Brisbane Heat reserves the right to re-configure or change the seating layout and or the bay/stand design in conjunction with Stadium Management as required. Brisbane Heat is not obligated to notify or seek approval from seat holders to make changes to seating or surrounding areas.
Stadium seating remains the property of Stadium Management and is made available to Brisbane Heat to offer a renewal/lease arrangement to members on a year by year basis for Brisbane Heat home games only. Season seat holders do not hold any rights to access their season seat for any other events or games apart from home games as specified by Brisbane Heat within the Big Bash League season.
100% viewing of the game and arena is not guaranteed from any category of seating. Any seat classified as Restricted Viewing will be determined by Brisbane Heat with any such seat being charged at the price category (depending on location), or being charged an otherwise predetermined amount, at the Brisbane Heat discretion. Any seat classified as either undercover or underneath a roofline does not guarantee protection from the elements. Seat holders are required to purchase a membership for every season seat held/renewed. Memberships therefore must be paid for at the time of purchase.
By renewing (making payment) of season seats in any year, members are agreeing to all of the terms of season seating as displayed on www.brisbaneheat.com.au. Each member should review these Terms prior to the renewal process.
2. MEMBERS RESERVED SEATING RENEWALS
Renewing members will receive an opportunity to secure their seat from the year prior, in advance of the general public on sale date. Renewing members which would like to change their membership category, seat or add members to their group or family must wait until the second window of the renewal period. This is to be communicated clearly by Brisbane Heat. If a member does not renew within the dedicated period, the remaining seats will be made available to the general public, on a date which is set by the organisation with communications to members.
3. MEMBERS RESERVED SEATING SELECTION
When purchasing a membership with reserved seating online, members will be able to select their seat of choice on a visual seating map. Once this seat has been selected and paid for, the member agrees to remain in this seat for the entire season.
When purchasing a membership with reserved seating via phone, Brisbane Heat customer service representatives will describe the available seating options and come to an agreed seat location in collaboration with the purchaser. Once this seat has been selected and paid for, the member agrees to remain in this seat for the entire season.
Reserved Seat Changes: If a member wishes to change their seat after purchasing, a request must be received in writing. Requests are granted based only on availability and reason for change. Brisbane Heat reserves the right to accept or reject any seat change requests.
Aisle Seats: Requests for aisle seats cannot be guaranteed. Due to The Gabba seating section configuration, aisle seats are not always where they appear on the visual seating map. If a member wishes to sit directly on an aisle seat, this transaction should be processed via phone so that the Brisbane Heat customer service team can confirm if there are aisle seats available or not.
4. ACCESS TO WBBL MATCHES WITH A MEMBERSHIP
The Brisbane Heat will grant an allocation of complimentary seats to its members for WBBL matches at Allan Border Field on October 26 & 27 and November 27, 2019. This allocation is strictly limited and once this allocation has been exhausted the Brisbane Heat has no obligation to give additional members free entry for the event.
5. MEMBERS RESERVED SEATING FOR CHILDREN
Children must be aged 5-15 years as at the beginning of July (1st of July) to be eligible for junior priced seating. A date of birth must be supplied for all junior seat applicants.
Children under five (5) years old are not required to have a seat purchased for them, however they must not occupy a seat and will need to sit on the lap of a parent or guardian. The parent or guardian is responsible for the child whilst in the stadium. The child is not permitted to sit in aisles or run/move around to the detriment of other attendees. If you wish to purchase a season seat for a child under five (5) years old then a junior membership must be purchased and a Statutory Declaration must be provided indicating that this child will be the only person utilising the seat.